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Play responsibly. Real-money fantasy sports is restricted in Andhra Pradesh, Assam, Odisha, Telangana, Sikkim, Nagaland and Tamil Nadu (except Tamil Nadu Permitted Areas).
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Customer Care · Account, login and KYC help
Customer Care: account, login and KYC problems — plus a self-serve FAQ for the most common issues.
Most account and KYC questions are answered inside the FAQ on this page. If you can't find what you need, the customer-care inbox gets a reply inside 24 hours.
Frequently asked questions
Eight common account and login questions.
- I can't log in. Most login issues resolve with a password reset. If that fails, your account may be locked for review — contact us with the email you used to register.
- My KYC is pending. Standard KYC reviews clear inside 24 hours. If your review is over 48 hours, send us your registration email and the date of submission.
- I want to change my phone number. Account phone changes require a fresh KYC submission. Open the app and go to Account → Phone Change.
- I forgot my registered email. Send us your registered phone number via contact and we'll send a one-time code.
- My withdrawal is held. Most platforms clear withdrawals inside four hours. A held withdrawal usually means a KYC re-verification prompt — open the app and check the banner.
- How do I unsubscribe from the newsletter? Click "Unsubscribe" at the bottom of any email we send. Or email the desk and we will manually opt you out.
- My account was charged twice. Screenshot both transactions and send to [email protected]. Refund processing typically clears inside seven working days.
- How do I delete my account? Email [email protected] and we will initiate account closure within seven days. We retain a minimal record for compliance.